Frequently Asked Questions


All shipments are F.O.B. our premises and are shipped via UPS Ground; shipping costs are added to your invoice. Canada Post XpressPost will be used for clients who use a P.O. Box. Rush shipments can be accommodated only for items that are currently in stock – please contact Customer Service at for title availability. Additional charges for Rush shipments will be added to your invoice. We can also ship collect using your provided courier account information.

Most in-stock orders will be delivered to your location within 2-10 business days. For items not currently in stock, please allow an additional 4-6 weeks for delivery. Please contact Customer Service for information regarding title availability and estimated shipping times at

Board/Circulation prices are intended for school boards/districts, universities, colleges, government/community agencies, hospital and health agencies and businesses. Programs can be loaned or shared with other schools or institutions within a jurisdiction such as a school board/district.
School prices are offered to individual Canadian schools at the K-12 level. Use of the programs is restricted solely to the purchasing school. Programs are sold at school price for use at one site only and cannot be loaned, shared, circulated or donated to other campuses or to any other organization.”

At this time, there is no standard discount for non-profit organizations. For additional information contact

Many of the programs we offer are available for preview via our website To discuss online previews please contact customer service at

Items may be returned if damaged, faulty or incorrectly shipped after receiving a “return authorization” from our Custom Service Department. Replacement items will be shipped to you at no cost. Otherwise orders are non-returnable, and non-refundable

You can place an order in four ways:

  1. Online at
  2. By e-mailing
  3. By fax at 866-664-7545
  4. By phone at 1-800-668-0749

VEC accepts payment by cheque, money order, VISA, Mastercard, and American Express.

Please mail payments directly to our Vaughan head office:
Visual Education Centre
Accounts Receivable
106 Saunders Road, Unit 6
Barrie, Ontario L4N 9A8

If your organization has a tax exemption certificate you are required to provide this when placing your order. Unless a certificate is provided taxes will be charged.

Visual Education Centre holds all shipments until all items are in stock. We will ship partial orders on request and ship the balance of the order when products come into stock. Please note that partial shipments may be subject to additional shipping charges.

We do offer broadcast and streaming rights for many of our programs. In many cases streaming prices are indicated on our website. If a streaming price is not shown, or for information about broadcast rights, please contact Customer Service at or 416-252-5907 ext. 257

Many of our programs are closed-captioned.

Many of our programs do have international rights and in most cases this information is included in program details. For further information contact Doug Darwin at or 416-252-5907 ext. 400